Your.Rentals is looking for a Product support hero to join its team in Hanoi. Are you a good problem-solver, quick learner, interested in technology and fluent in European language? We’re looking for a caring, motivated and self-starting person to join our product team in Hanoi to support the needs of our users, who are property managers and guests of vacation rentals all around the world.

As this role directly supports our users, most of whom are based in Europe, the hours of work will be non-standard, and some shift work may be required.

Product Supporter (Spanish, French)

Key responsibilities

• Respond to property manager questions via email and webchat (in writing)
• Respond to inquiries and questions from travelers booking our accommodation
• Stay updated with our product, it’s features and functionality and how our users experience it
• Outbound calling to resolve problems with property managers and guests
• Translation of content for our help center http://help.your.rentals
• Assist the technical product manager with simple test tasks

Qualifications and experience

• University level education with major in one of the following languages: French, Spanish
• Understanding spoken and written English
• A high level of proficiency in either Italian, Spanish and/or French
• Experience working in customer support
• Comfortable using web-based software
• Good problem-solving skills
• Basic use of spreadsheets
• Confident and outgoing personality
• Self-motivated and able to plan own work

Part-time and Intern Employee:

From 17.000 - 25.000/hour

At least 5 hours/day

Cover the evening shift at least 2 times/week (from 16-22)

Company Benefit for a full-time employee

• Full Insurance 
• Paid holiday: 12 days/year
• Team building activities
• Additional Benefits + after 1 year
• 13th Month Salary
• Meal expense covered

Apply now

Send your CV in pdf format and a short letter of motivation to [email protected] with the position name: Product support hero in the subject line. 

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