Job Description:

We are looking for a Wellbeing Lead for our office in Danang. 

You will play a pivotal role in supporting the emotional well-being and mental health of our employees. You will lead a team of mental health counselors, overseeing their activities, providing guidance, and implementing strategies to promote a positive and healthy work environment. Your expertise will contribute to maintaining a strong and resilient workforce, enhancing productivity, and fostering a culture of well-being within our BPO company.

Your responsibilities will include but not limited to:

Leadership and Supervision:

• Lead a team of mental health counselors, providing supervision, guidance, and support;

• Conduct regular team meetings to discuss cases, share best practices, and ensure consistent service delivery;

• Collaborate with HR and management to establish and implement mental health initiatives, policies, and programs. 

• Provide team schedule to required coverage 

Counseling and Support:

• Provide individual and group counseling sessions to employees experiencing mental health challenges, stress, burnout, and other emotional issues;

• Assess employee needs and develop personalized intervention plans, referring to specialized services when necessary;

• Utilize evidence-based therapeutic approaches to facilitate emotional healing and personal growth.

Crisis Management:

• Be the point of contact for urgent and crisis situations, offering immediate support and coordinating appropriate interventions;

• Develop crisis response protocols and train the counseling team in handling high-stress scenarios.

Education and Training:

• Conduct workshops, seminars, and training sessions to raise awareness about mental health, stress management, and well-being;

• Equip employees and managers with tools to recognize signs of distress and provide appropriate support.

Collaboration:

• Collaborate with cross-functional teams, including Workforce, Operations, and HR, to ensure a comprehensive approach to employee well-being;

• Support Regional Manager with required tasks

• Support Other sites Wellbeing Activity for alignment of Wellbeing SOP

Documentation and Reporting:

• Maintain accurate and confidential records of counseling sessions, ensuring compliance with privacy regulations and company policies;

• Generate regular reports on counseling activities, outcomes, and trends, and provide recommendations for improvement;

• Able to present statistical analysis reports to senior management and clients.

• Organization of Activities and tracking system, compliance with privacy regulations and company policies. 

• Support Organize Site Activity Budget in response to Wellbeing Activities 

Research and Development:

• Stay updated with the latest developments in mental health, counseling techniques, and well-being programs;

• Innovate and implement new strategies to continuously enhance the effectiveness of the mental health support program.