Customer Service Training

Free course

Learn the professional customer service skills you need to drive your career development.

• Duration
  1-2 Hours 
• 
  Assessment
  Yes 
• 
  Certification
  Yes 
• 
  Publisher
  Connexions

Description

Good customer service skills can brighten both your customers’ day and yours! If you can learn customer service skills it not only gives you a bit of confidence from the sense of a job well done, but can also be the difference between career development and a career in slump. You would be surprised how many people lack this vital ability. This free course aims to ensure you are not one of them!

Tailored for learners at any stage of their career and completed by over 40,000 people worldwide, this free course will introduce you to the basic concepts of customer service and guide you through effective service techniques and practices. We’ll also provide you with a roadmap for improving how you handle enquires and complaints, read situations for the best outcomes, and deliver customer satisfaction.

With a little bit of effort, including just the time it takes to complete this course, you can become the customer service guru you don’t know you can be. You’ve got the interest and motivation to get to this point. Now keep up the momentum and take the next step. Enrol today, and become a certified customer service graduate before you know it.

Outcome

Upon completion of this customer service course, you will know the essential factors that are important inn customer service and develop a customer-friendly approach that is right for your business. You will be aware of the don’ts when dealing with customers, and the benefits of providing great customer service.

Certification

All Alison courses are free to enrol, study and complete. To successfully complete this Certificate course and become an Alison Graduate, you need to achieve 80% or higher in each course assessment. Once you have complete this Certificate course, ou have the option to acquire official Certification, which is a great way to share your achievement with the world. Your Alison Certification is:

Idea for sharing with potential employers - include it in your CV, professional social media profiles and job applications.

An indication of your commitment to continuously learn, upskill and achieve high results.

An incentive for you ti continue empowering yourself through lifelong learning.

Alison offers 3 types of Certification for completed Certificate courses:

Digital Certificate - a downloadable Certificate in PDF format, immediately available to you when you complete your purchase.

Certificate - a physical version of your officially branded and security-marked Certificate, posted to you with FREE shipping.

Framed Certificate - a physical version of your officially branded and security-marked Certificate in a stylish frame, posted to you with FREE shipping.

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