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[HN/Hưng Yên] Trường Đại Học Anh Quốc Việt Nam (British University Vietnam) Tuyển Dụng Student Recruitment-Customer Service Full-time 2019 (Không Yêu Cầu Kinh Nghiệm)

Hết hạn

BUV is the first and only international university in Vietnam to award 100% British Degrees, offering an exceptional study environment with a faculty exclusively from overseas. Personalised coaching and mentoring at BUV provides students with unmatched advantages for their academic and personal development.

BUV has been highlighted as a success story of cooperation in higher education between Vietnam and The United Kingdom’s governments. For the fourth year running, BUV has won the Golden Dragon Award and Excellent Brand Award for our strong contributions to university education in Vietnam, presented by the Vietnam Economic Times. With a total investment of 70 million USD, BUV Ecopark Campus is the first UK-standard university environment in the country, hosting 7,000 Vietnamese and international students. For more details, please visit our website at: www.buv.edu.vn

Due to the expansion of the British University Vietnam, we are recruiting:
Job title:                       Student Recruitment - Customer Service
Report to:                   Senior Manager, Student Recruitment and Institutional Partnerships 

1. Job Objectives:
Provide high quality and proactive performance in recruiting new students to all programmes (English, Pre-University, Undergraduate, MBA) at British University Vietnam on annual basis by contact customers directly by telephone to make sales; or support Sales Executives by setting appointments or sending proposals. The role will involve working closely with clients, building close partnerships and helping their businesses grow by developing and delivering the best solutions possible. As well as generating as much revenue as possible, sales support executives can be expected to manage accounts and maintain client relationships, all through making and taking phone calls.

2. Key responsibilities:
a. Supporting Sales Executives:
  • Using scripts, products knowledge and communication skills to generate sales and interests from leads provided by Student Recruitment & Marketing Department.
  • Managing, tracking and following up leads by calling to ensure the highest conversion rate from leads to enquiries.
  • Provide comprehensive information, handle inquiries and schedule appointments for prospective customers to meet Sales Executive at BUV.
  • Update product knowledge constantly through professional network, events, training sessions and materials.
  • Achieve targets and make the reports in a timely manner.

b. Providing Customer Services:

  • Provide after-sales service to maintain relationship with existing customers, including making calls to follow up and invite them to BUV events. The aim is to keep their satisfaction at the highest level to achieve the highest rate of enrolment
  • Other tasks for supporting the team as assigned.

3. Job Requirements:

  • Vietnamese national
  • Holder of Bachelor’s degree in relevant discipline & preferably in Business or Foreign Languages
  • No experience required but preferably 01 year proven experience in a similar position with a background from a customer services or sales environment
  • Excellent communication skill with a strong sales aptitude including a clear, confident speaking voice and a friendly rapport with customers
  • Good selling skills, customer focus, and relationship building
  • Strong problem solving and analytical skills
  • Good in planning and especially in execution
  • Excellent written and verbal communication skills in both Vietnamese and English
  • Computer literacy in MS office applications (Word, Excel, PowerPoint, Outlook)


  • Professional
  • Proactive
  • Result-driven
  • Patience and persistence
  • “Can do” attitude

4. Contact details

Interested candidates should send an updated CV together with a recent photo, Cover letter in English and supporting documents to HR Department. We will invite short-listed candidates for interviews.
Contact name             : Human Resources Department
Method of contact     : Email or post
Address                       : Ecopark township, Van Giang, Hung Yen
Email                            : [email protected]
Subject                        : [BUV-0519] Student Recruitment-Customer Service-Full Name

(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.
Hợp Tác Cùng YBOX.VN Trong Tuyển Dụng, Truyền Thông Miễn Phí - Trả Phí Theo Yêu Cầu tại http://bit.ly/YBOX-Partnership

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