- Execute customer’s service requirements from Bookings, Cargo movement to Data Transmission, Documentation and Invoicing.
- Coordinate with customers and colleagues to fulfill the job.
- Coordinate with airlines/ carriers/ worldwide agents to handle shipments.
- Solving all the matters/ problems related to operation jobs.
- Communicate with Sales/ Operation team to ensure proper flow of information regarding booking prospects and rate approvals.- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions- Perform and resolve customer dispute or complaint cases with care and in compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Ensure customer satisfaction and feedback to customers in professional manner.- Prepare reports, update system timely and accurately.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships with customers and agents.
- Other tasks as assigned by Head of Department.

Job Requirement

- University or college graduate (major in Foreign Trade, Economics, Maritime or Transportation is preferable).
- At least 6 months or more of experience in same position in logistics/forwarding field- Good command of English/Vietnamese (both in oral & written communication). 
- Good at Microsoft Office Applications.- Being careful, customer-oriented & achievement-driven attitude.- Ability to work well under pressure and having good problem solving skill.- Others: High responsibility, good teamwork.

Company Benefits
- Working in friendly, dynamic & professional environment.- Promotion opportunity if long-term commitment.
- Competitive salary, Sales commission & to be considered to raise salary once per year.- Bonuses at certain public holiday and year-end (13th month salary and performance bonus).
- Premium health insurance for employee.- Monthly/ yearly Vacation organized by company.
- Other benefits as per labor law and company policy.

Add : Dist 2 / Đại Quang Minh
Pls send email to:
[email protected]
[email protected]

Title: [Real Logistics - 0219] Customer Service & Documentation - Fullname