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[HCM] Công Ty Logistic & Bưu Chính DHL Việt Nam Tuyển Dụng Giám Sát Khai Thác Kho & Cửa Khẩu 2018

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Địa điểm Địa điểm: Hồ Chí Minh - Chuyên môn Chuyên môn: Khác - Tính chất công việc Tính chất công việc: Toàn thời gian

With a global network in over 220 countries and territories across the globe, DHL is the most international company in the world and can offer solutions for an almost infinite number of logistics needs. DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and encompasses the business units DHL Express, DHL Parcel, DHL eCommerce, DHL Global Forwarding, DHL Freight and DHL Supply Chain.


1. Overall Role Purpose

Coordinate a team of supervisors, team leaders, operations agents, couriers and clerical processing staff to consistently meet service standards and performance within budget parameters.


2. Job Description

  • Provide high quality services and maintain performance on all level of operation activities in order to meet customers’ needs
  • Support and assist the Service Centre Manager / Gateway Operations Manager to look for improvement and enhancement of the process flow, facilities and equipment in order to cope for cope for continuous business growth and endless customers’ needs
  • Ensure the manning level is adequate and performance of all activities are meet service standards
  • Co-ordinate with other duty managers in other Service Centres and Gateway on all matters in relation to the operations especially in meeting the cut-off times and transportation arrangement to catch delivery cycle and flight departure
  • Prompt react to any customer inquires and ensuring all issues and problems are well addressed and solved
  • Support business acquisition process and provide operational support in order to achieve revenue and profitability targets
  • Coordinate shift operations to meet operational demands at a high service quality
  • Respond accurately and make prompt and effective decisions to address any issues encountered during shift operation
  • Meet with duty supervisors / team leaders to discuss and determine route requirements and resource allocations
  • Monitor E-mail messages, initiates follow-up action or ensures the Duty Manager / Duty Supervisor on the next shift is informed
  • Monitor operations to ensure service procedures and performance standards are met and have been implemented
  • Ensure close communication and co-ordination between different functions as a result to maintain the operation efficiency
  • Responsible for maintaining the FTE expenses as a result to optimum the usage of manpower
  • Monitor cash collections for outbound and inbound consignments
  • Regularly coordinate equipment checks to initiate proactive maintenance in cases of potential failure
  • Enforce the shipment security measures and controls
  • Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
  • Develop IKOs/KPIs with team members and monitor individual performance.
  • Consult performance appraisal.
  • Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
  • Identify training needs and opportunities to develop a highly skilled functional department


3. Job requirements

  • Communication skills
  • 2-3 years operations experience, preferably within transportation of logistics industry
  • Degree or equivalent

4. Contact information

  • Hr Department
  • Phone: 028 3948 0506 – Ms.Tam
  • Email: [email protected] tilte [DHL - 1118] Warehouse Supervisor - Gateway - Full Name 


(*) Note: Please indicate YBOX.VN as the source of recruitment news in your email or cover letter. Only selected candidates will be contacted.
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Hợp Tác Cùng YBOX.VN Trong Tuyển Dụng, Truyền Thông Miễn Phí - Trả Phí Theo Yêu Cầu tại
http://bit.ly/YBOX-Partnership


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